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 Hi and welcome to our policy and aftercare page.

Thank you so much for taking a bit of your time to read this page. This will help us makes things easy on the day of your appointment.

Beautiful Hair is an appointment based salon. What that means is that your time is your time. We do not double book or take walk-ins. So every minute counts. First time clients must book a consultation before their first chemical appointment. Such as color, perm, relaxer, keratin treatments, etc.   We understand that some clients may travel far, so we do allow you to ask as many questions before your appointment and schedule your consultation and service the same day. This is only if there is availability for the service.  
Why a consult and service?
Time.
The time it takes to discuss your goals and how to achieve it and selecting the correct procedure. That time can be about 30 minutes. If that time is not scheduled we risk running into someone else time. To avoid that we asked that you schedule a separate consultation and service on the same day back to back. Now to avoid certain confusion we will call you if you haven't text or spoken to anyone.
Coloring
We will perform a patch test and question to make sure that you are not allergic to any of our products. We will color match you for highlights, ombre, balayage, and full color.  Coloring of hair extensions is not included in services or hair purchase. Coloring is also a service that needs to be booked in advance. The hair we carry is usually dark colors. We will from time to time suggest you purchase colored hair elsewhere. We are working on getting quality blonde hair in stock.

Deposit -is only for the appointment you set. It is transferable only when you reschedule your appointment via the scheduler. It is not transferable when you cancel or no show.  

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply. You will be asking for a credit card to have on file.

·        Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.

·        “NO SHOWS” will be charged 100% of the reserved service amount. 

·        Appointments made within the 24-hour period and need to cancel; the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

·        Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Beautiful Hair policy is presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

Day of appointment
Please be on time. If you are running late please communicate, do not assume we know you are stuck in traffic or whatever the reason may be.

Bringing your own hair? We cannot stress this enough DO NOT BRING HAIR THAT IS NOT CLEAN. Please prep your hair in advance. Shampoo and condition the hair. Dry the hair section the hair per length. Please label the hair if they are all not the same length. YOU WILL BE CHARGED $50 FOR SERVICE OF WASHING HAIR. This also delays the time allotted for your service.

Young children
Unless they are being serviced, please leave them at home. Most highlight, color correction, perm, relaxer, ombre, and extensions services run about 3.5- hours or more. This isn't fair to the child and to the stylist that has to stop every time your child requires your attention.  
*All deposits are non-refundable. A Deposit can only be transferred when you re-schedule your appointment. You have a total of 3 rescheduling allowed. After the 3rd rescheduling, your 4th appointment will be canceled and you'll have to put down another deposit. We do not hold deposits. All consultations fees are credited towards your first appointment, so you must book an appointment the day of or within the week of the consultation or the deposit is used towards the time allotted for consultation. Beautiful Hair is not responsible for hair purchase elsewhere if it tangles or becomes matted. You will be charged for the takedown and a new installation. So please purchase Quality hair if you choose to  

Parking

Parking is available at Traders Joes garage and there are meter parking. Please keep in mind that parking in the garage will be better for you and your stylist so you do not have to leave the salon to feed the meter. Your stylist WILL NOT leave you or the salon unattended to feed your meter for you. 

Refunds

Beautiufl Hair offers no form of Refunds to Users of the service. Therefore, all transactions on the website AND in salon are complete and final. We therefore advise that you read the provisions of this Refund & Cancellation Policy alongside with our website Terms and conditions,

AFTER CARE

 After-Texture Services

Chemical Texture Services, such as chemical straightening and permanent wave services can be even harsher on the hair than some color services, and therefore require that the individual take special care of her hair afterward. The chemical services definitely leave the hair in a much more porous state and the hair must be well-conditioned to keep it healthy and manageable.

In the case of some over-stressed hair, where there are signs of damage, you will need to use a protein-rich conditioner in order to help restore the strength and integrity of the hair while adding in much-needed moisture. Furthermore, since the hair's cuticle layer is usually raised and left open by the chemical processing, you need to make sure to use a good smoothing serum, which will coat the hair shaft and help to smooth and seal the cuticle layer to hold in moisture and allow the hair to retain a smooth and silky feel.

When the hair is dirty, you need to shampoo it with a very gentle, moisturizing shampoo, and always follow it up with a hydrating conditioner. Remember, that you only need to shampoo the hair when it becomes soiled, in most cases, you can simply use a rinse-through conditioner to remove the amount of soil that accumulates on the hair on a daily basis. This serves the dual purpose of hydrating the hair and refreshing it. 

 After-Color Care

As with any chemical service, the components used in the hair coloring process can leave the hair more porous than it was prior to coloring the hair. This is because the alkaline products used to allow the color to penetrate the hair shaft, and deposit the color, do so by lifting the cuticle layer of the hair.

While the processes are generally designed to be as gentle to the hair as possible, while still being effective, the results are still that the hair is typically swelled and the cuticle raised by the processing.

This means that while the hair is made better able to accept the deposited color, it is also more likely to lose moisture and can slowly lose the added color unless care is taken to reseal the cuticle.

This means that after you've colored your hair, you should take care to use a good moisturizing cream conditioner. This will help to maintain the hair's moisture level, and will help to smooth the cuticle layer and ease any problems with porosity. This is especially true if you have used a high-lift color or bleaching agents to lighten the hair.

Additionally, if you have chosen a hair color that is particularly vibrant, such as many red shades or golden blondes, you will want to use a color-enhancing/color-preserving shampoo and conditioner formula in order to help keep your haircolor looking as rich as possible for as long as possible. Under normal circumstances, most of the more vibrant hair colors will gradually fade somewhat after regular shampooing and environmental stresses.

For most color-treated hair, I recommend a weekly deep conditioning treatment, in order to help rehydrate the hair and restore any moisture that may be lost during the week's styling.